1. Problem: DBATE is not starting either starting with a blank screen or presenting the message as shown
Possible issue | Potential resolution | Remarks |
TWS is not running or not logged in | Launch and login to TWS before opening DBATE. | |
No internet connection | Check your internet | |
API not enabled or not configured | Follow the instructions to configure API on your TWS. | |
Other issues – | There might be few other reasons for DBATE not launching like:
Licensing issues, files deleted by mistake or by your antivirus. |
Please catch the DBATE error message and send to our support. |
2. Problem: Error message regarding the Worksheet file, DBATE is not loading the strategy, fail to start
Possible issue | Potential resolution | Remarks |
Wrong worksheet file selected | Select the correct file | |
Some changes made to the worksheet file and DBATE cannot read it. | Please follow guidelines of worksheet user manual | Try to load the original the sample worksheet supplied to verify the issue. |
3. Problem: No data available on symbol / DBATE is not loading the symbol
Possible issue | Potential resolution | Remarks |
Exchange is not correct | Ensure to type the exchange correctly | |
Symbol is not correct | Ensure to type the symbol correctly | See below example of symbol mistake caused to above error message |
4. Problem: No Active Strategy / DBATE is not loading a strategy
Possible issue | Potential resolution | Remarks |
All strategy sheets are disabled | Correct in the worksheet as per the manual and syntax documents | See below example of symbol mistake caused to above error message |
5. Problem: Error validating request on bar size
Possible issue | Potential resolution | Remarks |
Syntax error in bar size | Ensure to follow the syntax while building your worksheet. |
6. Problem: The graph is stuck for few minutes (while loading data)
Possible issue | Potential resolution | Remarks |
Attempted or Loaded data array size is too large | Please ensure that the number of bars back tested at a time is not more than 10,000. | See below result after long period of time. |
7. Problem: the graphs is showing No trade events
Possible issue | Potential resolution | Remarks |
Time on your computer is not matching time on the exchange | Please ensure that the time for earliest trade time and latest trade time on the worksheet are aligned with your current time zone |
8. Problem: Backtest result window is empty and No indicators showing
Possible issue | Potential resolution | Remarks |
Mistake or typo error on one of the parameters in the worksheet | Ensure to follow the syntax while building your worksheet. | See below example caused for above problem |
9. Problem: Backtest result window is empty
Possible issue | Potential resolution | Remarks |
one of the parameters and value is missing in the worksheet | Ensure to follow the syntax while building your worksheet. | See below example caused for above problem |