Troubleshooting guide

1. Problem: DBATE is not starting either starting with a blank screen or presenting the message as shown

Possible issue Potential resolution Remarks
TWS is not running or not logged in Launch and login to TWS before opening DBATE.
No internet connection Check your internet
API not enabled or not configured Follow the instructions to configure API on your TWS.
Other issues – There might be few other reasons for DBATE not launching like:

Licensing issues, files deleted by mistake or by your antivirus.

 Please catch the DBATE error message and send to our support.

 

2. Problem: Error message regarding the Worksheet file, DBATE is not loading the strategy, fail to start

Possible issue Potential resolution Remarks
Wrong worksheet file selected Select the correct file
Some changes made to the worksheet file and DBATE cannot read it. Please follow guidelines of worksheet user manual Try to load the original the sample worksheet supplied to verify the issue.

 

3. Problem: No data available on symbol / DBATE is not loading the symbol

Possible issue Potential resolution Remarks
Exchange is not correct Ensure to type the exchange correctly
Symbol is not correct Ensure to type the symbol correctly See below example of symbol mistake caused to above error message

 

4. Problem: No Active Strategy / DBATE is not loading a strategy

Possible issue Potential resolution Remarks
All strategy sheets are disabled Correct in the worksheet as per the manual and syntax documents See below example of symbol mistake caused to above error message

 

5. Problem: Error validating request on bar size

Possible issue Potential resolution Remarks
Syntax error in bar size Ensure to follow the syntax while building your worksheet.

 

6. Problem: The graph is stuck for few minutes (while loading data)

 

Possible issue Potential resolution Remarks
Attempted or Loaded data array size is too large Please ensure that the number of bars back tested at a time is not more than 10,000. See below result after long period of time.

 

7. Problem: the graphs is showing No trade events

Possible issue Potential resolution Remarks
Time on your computer is not matching time on the exchange Please ensure that the time for earliest trade time and latest trade time on the worksheet are aligned with your current time zone

  

8. Problem: Backtest result window is empty and No indicators showing

Possible issue Potential resolution Remarks
Mistake or typo error on one of the parameters in the worksheet Ensure to follow the syntax while building your worksheet. See below example caused for above problem

9. Problem: Backtest result window is empty

 

Possible issue Potential resolution Remarks
one of the parameters and value is missing in the worksheet Ensure to follow the syntax while building your worksheet. See below example caused for above problem

 

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